Last updated: 1st September 2026
This Privacy & Cookie Policy explains how RPR Renato Pierre Ruede Unipessoal Lda (“we”, “us” or “our”) collects, uses and protects personal information when you visit www.casanapali.com, contact us, or make an enquiry or booking for Casa Napali (“the Property”).
We respect your privacy and process personal data in accordance with applicable data-protection legislation, including the EU General Data Protection Regulation (GDPR) and applicable Portuguese legislation.
1. Who is responsible for your personal data?
The data controller responsible for this website and the processing of personal data is:
RPR Renato Pierre Ruede Unipessoal Lda
Palmares Ocean Living & Golf, Lagos
NIF / VAT number: 515148458
Email: booking@casanapali.com
Telephone: +351 926 437 939
If you have any questions about how we process your personal data, please contact us using the details above.
2. What personal information do we collect?
Depending on how you use the website and Property, we may collect:
- Your name;
- Email address;
- Telephone number;
- Postal address;
- Booking and accommodation details;
- Information provided in enquiries or correspondence;
- Information required to process payments;
- Information required for guest registration or legal obligations;
- Information relating to your stay or booking;
- Technical information about your device and use of the website, such as IP address, browser type and operating system;
- Cookie and website usage information, where applicable.
We ask you to provide only information that is reasonably necessary for the relevant purpose.
3. How do we collect your information?
We may collect personal information when you:
- Submit an enquiry or contact form;
- Request availability or information about the Property;
- Make or manage a booking;
- Communicate with us by email, telephone or other communication channels;
- Visit or use our website;
- Consent to the use of optional cookies or similar technologies.
We may also receive information from third-party booking, payment or accommodation-management services where these are used to facilitate your booking.
4. How do we use your personal information?
We may use your personal information to:
- Respond to enquiries;
- Provide information about the Property;
- Process and administer bookings;
- Process payments and refunds;
- Communicate with you before, during and after your stay;
- Arrange check-in and check-out;
- Comply with legal and regulatory obligations;
- Maintain records relating to bookings and transactions;
- Deal with complaints, disputes or claims;
- Protect the security of the website and Property;
- Improve the website and our services;
- Send marketing communications where you have given the required consent.
We will not use your personal information for purposes that are incompatible with those described above unless permitted or required by law.
5. Legal basis for processing
Depending on the circumstances, we process personal data on one or more of the following legal bases:
Contract: where processing is necessary to respond to a booking request, enter into or perform a rental agreement, or provide services you have requested.
Legal obligation: where processing is necessary to comply with applicable legal or regulatory requirements.
Legitimate interests: where processing is necessary for legitimate business interests, such as managing enquiries, protecting our property, maintaining website security, preventing misuse, or dealing with disputes, provided those interests are not overridden by your rights.
Consent: where you have given consent, for example for certain optional cookies or marketing communications.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
6. Payments
If you make a payment through a third-party payment provider, payment information may be processed directly by the relevant payment provider.
Where possible, we do not store complete payment-card details on our own systems.
Payment providers may process your information in accordance with their own privacy policies and terms.
7. Booking platforms and third-party services
Where we use third-party services to operate the website or manage bookings, we may share relevant personal information with those providers where necessary.
These services may include:
- Booking and reservation systems;
- Payment providers;
- Website hosting providers;
- Email and communication services;
- Property-management services;
- Website analytics providers;
- IT and security providers.
The relevant providers will process personal information according to their own terms and privacy policies where applicable.
8. Sharing your personal information
We do not sell your personal information.
We may disclose personal information where reasonably necessary to:
- Service providers acting on our behalf;
- Payment providers;
- Booking or property-management platforms;
- Professional advisers;
- Government authorities or public bodies where legally required;
- Law-enforcement authorities where required by law;
- Other parties where necessary to establish, exercise or defend legal claims.
We only share information that is reasonably necessary for the relevant purpose.
9. International transfers
Some service providers we use may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data-protection law and that appropriate safeguards are in place where required.
10. How long do we keep your information?
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Manage your booking or enquiry;
- Meet legal, accounting and tax requirements;
- Resolve disputes;
- Establish, exercise or defend legal claims;
- Maintain appropriate business records.
The exact retention period depends on the type of information and the purpose for which it is processed.
11. Your data-protection rights
Subject to applicable law, you may have the right to:
- Request access to personal data we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal data;
- Request restriction of processing;
- Object to certain processing;
- Request portability of certain personal data;
- Withdraw consent where processing is based on consent.
To exercise your rights, please contact:
You also have the right to lodge a complaint with the relevant data-protection supervisory authority.
In Portugal, the supervisory authority is the Comissão Nacional de Proteção de Dados (CNPD).
12. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Cookies
Cookies are small text files that may be stored on your device when you visit a website.
We use cookies and similar technologies to operate the website, remember certain preferences, understand how visitors use the website and, where applicable, provide additional functionality.
Cookies may be:
Essential cookies — necessary for the website to operate or for services you have specifically requested.
Analytics cookies — help us understand how visitors use the website and improve its performance.
Functional cookies — allow enhanced functionality and personalisation.
Marketing cookies — may be used to measure advertising or provide relevant advertising.
Not all categories will necessarily be used on this website.
14. Essential cookies
Some cookies are necessary for the website to function correctly or to provide a service you have requested.
These cookies may be used without consent where permitted by applicable law because the website or requested service cannot operate properly without them.
15. Optional cookies and consent
Where applicable law requires consent for optional cookies or similar technologies, we will ask for your consent before placing or using those technologies.
You can choose whether to accept or reject optional categories of cookies through our cookie-consent mechanism.
17. Third-party cookies
Some features of the website may be provided by third parties and may involve their own cookies or similar technologies.
These may include, for example:
- Google Analytics;
- Google Maps;
- YouTube;
- Social-media content;
- Booking platforms;
- Payment providers.
Only list services that your website actually uses.
Third-party providers may process information according to their own privacy policies.
18. Managing cookies through your browser
You can also control or delete cookies through your browser settings.
Disabling certain cookies may affect the functionality or appearance of parts of the website.
19. Links to other websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.
20. Children’s privacy
Our website is not specifically directed at children.
We do not knowingly collect personal information from children through the website where such collection is not appropriate or legally permitted.
21. Changes to this Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in our services, website, technology or legal requirements.
The latest version will always be published on this page with the applicable “Last updated” date.
22. Contact us
If you have any questions about this Privacy & Cookie Policy or how we process your personal information, please contact:
RPR Renato Pierre Ruede Unipessoal Lda
Palmares Ocean Living & Golf, Lagos
Email: booking@casanapali.com
Telephone: +351 926 437 939
Property: Casa Napali
Website: www.casanapali.com
Last updated: 1st September 2026
