Last updated: 12.10.2026
Welcome to www.casanapali.com. These Terms & Conditions govern your use of this website and the booking and rental of Casa Napali, address: Casa Napali
Via Panoramica 60, Palmares Ocean Living and Golf
P-8600-250 Odiaxere, Lagos
Portugal
Casa Napali, Palmares Ocean Living & Golf, Lagos (“the Property”).
By using this website, submitting an enquiry, or making a booking, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. About the Property
The website is operated by:
RPR Lda. Rua D. Sancho I, No 18,loja E, 8500-013, Alvor
E mail: booking@casanapali.com
Tel: +351 926 437 939
The Property is offered for rental subject to availability and these Terms & Conditions.
Property descriptions, photographs, amenities, facilities, occupancy limits, and other information displayed on the website are provided in good faith and are intended to give an accurate representation of the Property. Minor differences may occur due to maintenance, improvements, seasonal changes, or circumstances beyond our reasonable control.
2. Booking and Contract
A booking request does not constitute a confirmed reservation until it has been accepted by the Owner and any required deposit or payment has been received.
Once a booking has been confirmed, a rental agreement is formed between the person making the booking (“the Guest”) and the Owner.
The person making the booking must be at least [18] years old and must have the legal capacity to enter into a binding agreement.
The Guest is responsible for ensuring that all information provided during the booking process is accurate.
3. Prices and Payment
The total rental price will be displayed or confirmed before the booking is accepted.
Unless otherwise stated, the price includes:
- Accommodation, 5 Bedrooms,5 Bathrooms, Aprox.550 M2 living area.
- Private swimming pool and Jacuzzy
- Utilities
- Wi-Fi
- Bed linen and towels
- Cleaning every Day
- Garage up to 5 Cars
- Sauna and Steambath
- Dog-friendly accomodation,subject to prior approval
Additional charges may apply for services or items expressly identified during the booking process.
A deposit of 50% is required to confirm the booking. The remaining balance must be paid by 15 days prior to arrival.
If payment is not received by the applicable deadline, the Owner may cancel the booking and retain any amounts permitted under the cancellation policy.
4. Security Deposit
A refundable security deposit of € 5000 is required.
The deposit may be used to cover, where applicable:
- Damage to the Property or its contents;
- Missing items;
- Excessive cleaning;
- Breaches of the house rules;
- Unpaid charges;
- Costs resulting from unauthorized guests or use of the Property.
Any balance of the security deposit will normally be returned within 7 days after departure, subject to inspection of the Property.
The Guest will be informed of any deductions and, where appropriate, the reason for them.
5. Cancellation by the Guest
Cancellation terms are as follows:
A full refund will be provided for cancellations made at least 60 days before check-in. Cancellations made less than 60 days before check-in are non-refundable.
Any refund will be subject to applicable law and the cancellation terms confirmed at the time of booking.
Guests are responsible for checking whether their travel insurance provides cover for cancellation, illness, travel disruption, or other unforeseen circumstances.
6. Cancellation by the Owner
The Owner reserves the right to cancel a booking where this is reasonably necessary, including where the Property becomes unavailable due to serious damage, safety issues, legal requirements, or circumstances beyond the Owner’s reasonable control.
Where the Owner cancels a confirmed booking and applicable law requires a refund, the Guest will receive the relevant refund.
The Owner’s liability for cancellation will otherwise be limited to the remedies required by applicable law.
7. Check-In and Check-Out
Check-in is from 2pm on the arrival date.
Check-out is by 11am on the departure date.
Guests must follow the check-in and check-out instructions provided by the Owner.
Early check-in or late check-out may be available by prior arrangement and may incur an additional charge.
Unauthorized late departure may result in additional charges where this causes loss, expense, or disruption to the Owner or subsequent guests.
8. Occupancy and Guests
The maximum permitted occupancy is 10 (Ten) persons, unless otherwise agreed in writing.
Only the guests identified in the booking, or subsequently approved by the Owner, may stay at the Property.
The Guest must not exceed the maximum occupancy or allow additional people to stay overnight without prior written permission.
The Property must not be used for parties, events, commercial activities, or any other purpose that has not been authorised by the Owner.
9. House Rules
Guests agree to:
- Treat the Property and its contents with reasonable care;
- Keep the Property reasonably clean and tidy;
- Respect neighbours and the surrounding community;
- Observe any applicable noise restrictions;
- Comply with all instructions relating to the safe use of the Property;
- Not engage in illegal activities at the Property;
- Not smoke or vape inside the Property;
- Not bring pets onto the Property unless expressly authorised;
- Not remove furniture, equipment, or other items from the Property.
Additional property-specific house rules may be provided before or during the stay and form part of these Terms & Conditions.
10. Damage and Loss
The Guest is responsible for any damage, loss, or breakage caused by the Guest or members of their party, other than reasonable wear and tear.
Guests should notify the Owner as soon as reasonably possible if damage or a problem occurs.
The Owner may seek reimbursement for reasonable costs arising from damage or loss caused by the Guest, subject to applicable law.
11. Use of the Property
The Property must be used solely as private accommodation during the booked period.
Guests must not:
- Use the Property for unlawful purposes;
- Sublet or transfer the booking without permission;
- Hold parties or events without prior written approval;
- Carry out commercial activities without permission;
- Make alterations to the Property;
- Interfere with safety, security, or utility systems;
- Engage in behaviour that causes unreasonable disturbance, nuisance, or damage.
Any serious or repeated breach may result in termination of the stay, subject to applicable law.
12. Children and Safety
Guests are responsible for the supervision and safety of children and other members of their party.
Where the Property contains swimming pools, balconies, stairs, fireplaces, cooking equipment, or other potential hazards, Guests must use appropriate care and follow any safety instructions provided.
The Owner does not accept responsibility for accidents resulting from misuse of the Property or failure to follow safety instructions, except where liability cannot lawfully be excluded or limited.
13. Maintenance and Repairs
The Owner will make reasonable efforts to ensure that the Property and advertised facilities are available and in working order.
Occasional maintenance, repairs, utility interruptions, or equipment failures may occur.
The Guest must notify the Owner promptly of any problem so that reasonable steps can be taken to resolve it.
Where a facility becomes unavailable, the Owner will take reasonable steps to restore it where practicable, but no guarantee is made that every facility will be continuously available.
14. Internet and Utilities
Where Wi-Fi or other utilities are provided, they are supplied for reasonable personal use.
The Owner does not guarantee uninterrupted internet access or utility services where interruptions are caused by circumstances outside the Owner’s reasonable control.
Guests must not use the internet connection for unlawful activities.
15. Personal Belongings
Guests are responsible for their own personal belongings and valuables.
The Owner is not responsible for loss, theft, or damage to Guests’ belongings except where liability cannot lawfully be excluded or limited.
Guests should ensure that doors, windows, and other access points are properly secured when leaving the Property.
16. Privacy and Personal Data
Personal information provided during enquiries and bookings will be processed in accordance with our Privacy Policy and applicable data protection legislation.
Information may be used for purposes including processing bookings, communicating with Guests, providing access to the Property, administering payments, and complying with legal obligations.
17. Photographs and Marketing
Property photographs and descriptions are provided for illustrative and informational purposes.
The Owner may update photographs, furnishings, décor, amenities, or other features of the Property from time to time.
Any material change affecting the nature or suitability of the accommodation will be communicated where reasonably necessary.
18. Force Majeure
The Owner will not be responsible for failure or delay in performing obligations where this results from circumstances beyond reasonable control, including natural disasters, severe weather, fire, flooding, government action, war, civil unrest, epidemics, infrastructure failure, utility interruption, or other exceptional circumstances.
Nothing in this clause limits any rights or remedies that cannot legally be excluded.
19. Liability
To the maximum extent permitted by law, the Owner will not be liable for indirect or consequential loss arising from a Guest’s use of the Property.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for death or personal injury caused by negligence where applicable.
20. Complaints
Any problem concerning the Property should be reported to the Owner as soon as reasonably possible during the stay so that the Owner has a reasonable opportunity to investigate and, where appropriate, resolve the issue.
Complaints should be submitted to: https://www.livroreclamacoes.pt/Inicio/
The Owner will make reasonable efforts to resolve legitimate complaints promptly and fairly.
21. Website Use
The content of this website is provided for general information and may be updated from time to time.
You must not reproduce, copy, distribute, modify, or commercially exploit website content without the Owner’s prior written permission, except where permitted by law.
The Owner does not guarantee that the website will always be available, error-free, or free from viruses or other harmful components.
22. Governing Law
These Terms & Conditions are governed by the laws of Portugal.
Any dispute arising in connection with these Terms & Conditions will be subject to the jurisdiction of the courts of Portugal, except where applicable consumer protection law provides otherwise.
23. Changes to These Terms
The Owner may update these Terms & Conditions from time to time.
The version applicable to a booking will normally be the version in force when the booking is confirmed, unless a change is required by law or agreed between the parties.
24. Contact
For questions about these Terms & Conditions or the Property, please contact:
RPR Lda.
Email: booking@casanapali.com
Tel: +351 926 437 939
By making a booking, you confirm that you have read and accepted these Terms & Conditions.
